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MySinapsi

Do you need help?

Contact us
  • service@sinapsitech.it
Your most frequently asked questions: FAQs
Academy (video tutorials and Webinars): click here

Service request

Send a request to SERVICE by filling out the form below and our technicians will respond as soon as possible.
Please specify in the subject line the name of the product/service, accompanied by the respective serial number, for which you are requesting assistance and describe in detail the problem encountered.



    Your Title

    TERMS AND CONDITIONS (required)

    COMMERCIAL CONTACT (required)
    Would you like to be contacted by one of our representatives?

    USE OF DATA FOR INFORMATION PURPOSES (optional)
    Do you want to receive information via email?

    Terms of Service for Sinapse Products or Services.

    1. TELEPHONE TECHNICAL SUPPORT:

    • Free for products under warranty, Monday through Friday, afternoon: 2:30 p.m. – 5:30 p.m.
    • Products out of warranty: Fill out the form above.

    2. FULL-TIME TECHNICAL ASSISTANCE:

    • It is possible to sign a contract that includes:
      • Dedicated telephone support, Monday-Friday: 9:00 a.m. – 1:00 p.m., 2:30 p.m. – 5:30 p.m.
      • Back-up Data Restore Service (SIN.DATARESTORE).

    3. TELECARE:

    • Requirements: Device connected and reachable via the Internet.
    • Outreach services:

    4. REPLACEMENTS:

    • Start the replacement file by downloading the RM form and sending it to rm@sinapsitech.it
    • You will receive an authorization document with the number for shipping to PORTO FRANCO at Via delle Querce, 11/13 – 06083 Bastia Umbra (PG).
    • For general terms and conditions of sale and service: click here

    5. USEFUL TOOLS:

    • Download the Iperius program for technical service: click here