{"id":18588,"date":"2024-02-08T11:00:01","date_gmt":"2024-02-08T10:00:01","guid":{"rendered":"https:\/\/www.sinapsitech.it\/esolar-support\/"},"modified":"2025-11-04T14:38:51","modified_gmt":"2025-11-04T13:38:51","slug":"esolar-support","status":"publish","type":"page","link":"https:\/\/www.sinapsitech.it\/en\/esolar-support\/","title":{"rendered":"ESOLAR support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"18588\" class=\"elementor elementor-18588 elementor-2819\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-511dedfc e-con-full e-flex e-con e-parent\" data-id=\"511dedfc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-a0ab014 e-con-full e-flex e-con e-child\" data-id=\"a0ab014\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a0056c elementor-widget elementor-widget-heading\" data-id=\"6a0056c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">ESOLAR support<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-307b3e9e e-con-full e-flex e-con e-parent\" data-id=\"307b3e9e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7b6ecedd e-con-full e-flex e-con e-child\" data-id=\"7b6ecedd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25ce8c0 elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"25ce8c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">A collection of quick and precise answers to the most common questions about eSolar products and services.<br> Whether you are new to this experience or are looking for specific information, here you will find everything you need to better understand the solutions we offer.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-36060cd3 e-con-full e-flex e-con e-parent\" data-id=\"36060cd3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b5b1b40 elementor-widget elementor-widget-heading\" data-id=\"b5b1b40\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aeefec8 elementor-widget__width-inherit elementor-widget elementor-widget-sp_easy_accordion_pro_shortcode\" data-id=\"aeefec8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"sp_easy_accordion_pro_shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>#sp-ea-2837 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-2837.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #e2e2e2; }#sp-ea-2837.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #2c2c2c;}#sp-ea-2837.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #ffffff; color: #ffffff;}#sp-ea-2837.sp-easy-accordion>.sp-ea-single {background: #e2e2e2;}#sp-ea-2837.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1707145303\"><div id=\"sp-ea-2837\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-28370\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse28370\" aria-controls=\"collapse28370\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\">ESOLAR<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse28370\" data-parent=\"#sp-ea-2837\" role=\"region\" aria-labelledby=\"ea-header-28370\"> <div class=\"ea-body\"><style>#sp-ea-2823 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-2823.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #e2e2e2; }#sp-ea-2823.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #2c2c2c;}#sp-ea-2823.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #2d39c7; color: #f4f4f4;}#sp-ea-2823.sp-easy-accordion>.sp-ea-single {background: transparent;}#sp-ea-2823.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1707145303\"><div id=\"sp-ea-2823\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-28230\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse28230\" aria-controls=\"collapse28230\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\">1. Come posso riallineare l\u2019orario del DataLogger?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse28230\" data-parent=\"#sp-ea-2823\" role=\"region\" aria-labelledby=\"ea-header-28230\"> <div class=\"ea-body\"><p>\u00c8 possibile riallineare data e ora del DataLogger sincronizzandolo con il proprio PC, mediante il men\u00f9: configurazione impianto\/setup del sistema\/sistema\/configurazione data e ora.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-28231\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse28231\" aria-controls=\"collapse28231\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\">2. \u00c8 possibile effettuare il backup dei dati sul DataLogger?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse28231\" data-parent=\"#sp-ea-2823\" role=\"region\" aria-labelledby=\"ea-header-28231\"> <div class=\"ea-body\"><p>Il backup dei dati del DataLogger \u00e8 possibile in due diverse modalit\u00e0:<br \/>In Automatico, inserendo sull\u2019apposita porta USB del DataLogger, un supporto USB da minimo 4GB senza software di avvio automatico, e pianificando l\u2019operazione tramite il seguente men\u00f9: configurazione impianto \/pianificazioni.<br \/>Altrimenti \u00e8 possibile effettuare il backup dei dati esportando il file .sqlz e salvandolo sul proprio PC mediante il seguente men\u00f9: dati di impianto esportazione dati\/esporta\/backup data base.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-28232\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse28232\" aria-controls=\"collapse28232\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\">3. \u00c8 possibile effettuare un reset di sistema?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse28232\" data-parent=\"#sp-ea-2823\" role=\"region\" aria-labelledby=\"ea-header-28232\"> <div class=\"ea-body\"><p>Il reset di sistema \u00e8 possibile previo inserimento password da amministratore, mediante il seguente men\u00f9: configurazione impianto\/setup del sistema\/sistema\/reset dati del sistema.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-28233\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse28233\" aria-controls=\"collapse28233\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\">4. \u00c8 possibile ricevere un file riepilogativo della produzione dell\u2019impianto FV mediante mail?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse28233\" data-parent=\"#sp-ea-2823\" role=\"region\" aria-labelledby=\"ea-header-28233\"> <div class=\"ea-body\"><p>\u00c8 possibile ricevere la produzione dell\u2019impianto FV, nei seguenti formati di file: .xls .csv .xls(iOS), il tutto pu\u00f2 essere pianificato dal seguente men\u00f9: configurazione impianto\/pianificazioni\/invio dati di produzione dell\u2019impianto via mail.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-28371\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse28371\" aria-controls=\"collapse28371\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\">Sinapsi Data Service (SNPDS)<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse28371\" data-parent=\"#sp-ea-2837\" role=\"region\" aria-labelledby=\"ea-header-28371\"> <div class=\"ea-body\"><style>#sp-ea-2824 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-2824.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #e2e2e2; }#sp-ea-2824.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #2c2c2c;}#sp-ea-2824.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #2d39c7; color: #f4f4f4;}#sp-ea-2824.sp-easy-accordion>.sp-ea-single {background: transparent;}#sp-ea-2824.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1707145303\"><div id=\"sp-ea-2824\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-28240\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse28240\" aria-controls=\"collapse28240\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\">1. Come \u00e8 possibile connettere un eSolar al Servizio Sinapsi Data Service?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse28240\" data-parent=\"#sp-ea-2824\" role=\"region\" aria-labelledby=\"ea-header-28240\"> <div class=\"ea-body\"><p>La connessione al servizio Sinapsi Data Service \u00e8 possibile tramite menu configurazione impianto. \u00c8 possibile avere ulteriori dettagli tramite il manuale al paragrafo 2.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-28241\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse28241\" aria-controls=\"collapse28241\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\">2. Quanto tempo impiega un sistema eSolar \/ eSolar Lite per il completamento della connessione al Sistema Sinapsi data Service?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse28241\" data-parent=\"#sp-ea-2824\" role=\"region\" aria-labelledby=\"ea-header-28241\"> <div class=\"ea-body\"><p>Il tempo di connessione pu\u00f2 variare in base alle dimensioni dell\u2019impianto fotovoltaico di riferimento.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-28242\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse28242\" aria-controls=\"collapse28242\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\">3. A quale URL \u00e8 raggiungibile il Servizio Sinapsi Data Service?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse28242\" data-parent=\"#sp-ea-2824\" role=\"region\" aria-labelledby=\"ea-header-28242\"> <div class=\"ea-body\"><p>Il servizio Sinapsi Data Service \u00e8 raggiungibile tramite indirizzo URL fornito alla sottoscrizione del contratto da Sinapsi.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-28243\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse28243\" aria-controls=\"collapse28243\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\">4. Quanti impianti posso monitorare con il Servizio Sinapsi Data Service?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse28243\" data-parent=\"#sp-ea-2824\" role=\"region\" aria-labelledby=\"ea-header-28243\"> <div class=\"ea-body\"><p>Il numero di impianti \u00e8 definito in fase contrattuale.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-28244\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse28244\" aria-controls=\"collapse28244\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\">5. Il Servizio Sinapsi Data Service \u00e8 installabile presso il cliente di Sinapsi?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse28244\" data-parent=\"#sp-ea-2824\" role=\"region\" aria-labelledby=\"ea-header-28244\"> <div class=\"ea-body\"><p>Di default il servizio viene fornito in hosting su server farm di Sinapsi, \u00e8 possibile ipotizzare un installazione presso altra Server Farm previa analisi di fattibilit\u00e0.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-28245\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse28245\" aria-controls=\"collapse28245\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\">6. Ogni quanto tempo vengono aggiornati i dati su Sinapsi Data Service?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse28245\" data-parent=\"#sp-ea-2824\" role=\"region\" aria-labelledby=\"ea-header-28245\"> <div class=\"ea-body\"><p>I dati di produzione vengono aggiornati ogni 15 minuti<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-28246\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse28246\" aria-controls=\"collapse28246\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\">7. Ogni quanto tempo vengono aggiornati i dati di allarme su Sinapsi Data Service?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse28246\" data-parent=\"#sp-ea-2824\" role=\"region\" aria-labelledby=\"ea-header-28246\"> <div class=\"ea-body\"><p>I dati di allarme vengono aggiornati in tempo reale.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-28247\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse28247\" aria-controls=\"collapse28247\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\">8. \u00c8 possibile capire se c\u2019\u00e8 connessione fra Sinapsi Data Service e il campo fotovoltaico?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse28247\" data-parent=\"#sp-ea-2824\" role=\"region\" aria-labelledby=\"ea-header-28247\"> <div class=\"ea-body\"><p>Si \u00e8 possibile tramite la lista risorse o la griglia di gruppo.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-28248\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse28248\" aria-controls=\"collapse28248\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\">9. Posso gestire pi\u00f9 utenti in Sinapsi Data Service?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse28248\" data-parent=\"#sp-ea-2824\" role=\"region\" aria-labelledby=\"ea-header-28248\"> <div class=\"ea-body\"><p>Si, si possono gestire pi\u00f9 utenti con diverse tipologie di ACL.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-28249\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse28249\" aria-controls=\"collapse28249\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\">10. \u00c8 possibile produrre reportistica di impianto con il Sistema Sinapsi Data Service?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse28249\" data-parent=\"#sp-ea-2824\" role=\"region\" aria-labelledby=\"ea-header-28249\"> <div class=\"ea-body\"><p>Si \u00e8 possibile produrre diversi tipi di reportistica tramite la sezione SNPDO<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-282410\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse282410\" aria-controls=\"collapse282410\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\">11. Posso accedere ovunque al Sistema Sinapsi Data Service?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse282410\" data-parent=\"#sp-ea-2824\" role=\"region\" aria-labelledby=\"ea-header-282410\"> <div class=\"ea-body\"><p>Si il sistema \u00e8 gestibile tramite browser Google Chrome e Mozilla Firefox<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-c1d91eb e-con-full e-flex e-con e-child\" data-id=\"c1d91eb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-200ccd4 elementor-widget elementor-widget-heading\" data-id=\"200ccd4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Tutorial ESOLAR<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5618e2b elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"5618e2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">ESOLAR's Video Tutorial section offers short, punchy guides on activation, configuration, data analysis, input\/output management and logic of our products and services, making our products accessible to everyone.<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-444b03b elementor-widget elementor-widget-sp_easy_accordion_pro_shortcode\" data-id=\"444b03b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"sp_easy_accordion_pro_shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>#sp-ea-2838 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-2838.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #e2e2e2; }#sp-ea-2838.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #2c2c2c;}#sp-ea-2838.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #ffffff; color: #000000;}#sp-ea-2838.sp-easy-accordion>.sp-ea-single {background: #e2e2e2;}#sp-ea-2838.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1707145303\"><div id=\"sp-ea-2838\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-28380\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse28380\" aria-controls=\"collapse28380\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\">1. TUTORIAL - ESOLAR 3 B.E. - Attivazione Servizio SGHNET<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse28380\" data-parent=\"#sp-ea-2838\" role=\"region\" aria-labelledby=\"ea-header-28380\"> <div class=\"ea-body\"><p><iframe src=\"https:\/\/www.youtube.com\/embed\/dWJfr5dY38s\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-28381\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse28381\" aria-controls=\"collapse28381\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\">2. TUTORIAL - ESOLAR 3 B.E. - Configurazione dati impianto<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse28381\" data-parent=\"#sp-ea-2838\" role=\"region\" aria-labelledby=\"ea-header-28381\"> <div class=\"ea-body\"><p><iframe src=\"https:\/\/www.youtube.com\/embed\/QnN8Bgwe2o8\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-28382\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse28382\" aria-controls=\"collapse28382\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\">3. TUTORIAL - ESOLAR 3 B.E. - Configurazione allarmi con e senza sensore radiazione solare<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse28382\" data-parent=\"#sp-ea-2838\" role=\"region\" aria-labelledby=\"ea-header-28382\"> <div class=\"ea-body\"><p><iframe src=\"https:\/\/www.youtube.com\/embed\/vPYYXlFWdEg\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-28383\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse28383\" aria-controls=\"collapse28383\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\">4. TUTORIAL - ESOLAR 3 B.E. - Configurazione, setup del sistema - email<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse28383\" data-parent=\"#sp-ea-2838\" role=\"region\" aria-labelledby=\"ea-header-28383\"> <div class=\"ea-body\"><p><iframe src=\"https:\/\/www.youtube.com\/embed\/eF46m7FXaeU\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-28384\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse28384\" aria-controls=\"collapse28384\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\">5. TUTORIAL - ESOLAR 3 B.E. - Configurazione, prestazioni d'impianto - PR<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse28384\" data-parent=\"#sp-ea-2838\" role=\"region\" aria-labelledby=\"ea-header-28384\"> <div class=\"ea-body\"><p><iframe src=\"https:\/\/www.youtube.com\/embed\/Je2GIhRm8XI\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-28385\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse28385\" aria-controls=\"collapse28385\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\">6. TUTORIAL - ESOLAR 3 B.E. - Configurazione, inserimento stringhe<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse28385\" data-parent=\"#sp-ea-2838\" role=\"region\" aria-labelledby=\"ea-header-28385\"> <div class=\"ea-body\"><p><iframe src=\"https:\/\/www.youtube.com\/embed\/VuOqFuMp89U\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-28386\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse28386\" aria-controls=\"collapse28386\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\">7. TUTORIAL - ESOLAR 3 B.E. - Configurazione, inserimento inverter<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse28386\" data-parent=\"#sp-ea-2838\" role=\"region\" aria-labelledby=\"ea-header-28386\"> <div class=\"ea-body\"><p><iframe src=\"https:\/\/www.youtube.com\/embed\/XoSYhSDwqYg\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-28387\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse28387\" aria-controls=\"collapse28387\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\">8. TUTORIAL - ESOLAR 3 B.E. - Configurazione, inserimento sensori<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse28387\" data-parent=\"#sp-ea-2838\" role=\"region\" aria-labelledby=\"ea-header-28387\"> <div class=\"ea-body\"><p><iframe src=\"https:\/\/www.youtube.com\/embed\/gyhi-aQClPA\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-28388\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse28388\" aria-controls=\"collapse28388\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\">9. TUTORIAL - ESOLAR 3 B.E. - Configurazione, inserimento contatori<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse28388\" data-parent=\"#sp-ea-2838\" role=\"region\" aria-labelledby=\"ea-header-28388\"> <div class=\"ea-body\"><p><iframe src=\"https:\/\/www.youtube.com\/embed\/lJbYMRP80uY\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-28389\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse28389\" aria-controls=\"collapse28389\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\">10. TUTORIAL - ESOLAR 3 B.E. - Confronto dati reali e dati progetto<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse28389\" data-parent=\"#sp-ea-2838\" role=\"region\" aria-labelledby=\"ea-header-28389\"> <div class=\"ea-body\"><p><iframe src=\"https:\/\/www.youtube.com\/embed\/QC2eyPcHesQ\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-283810\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse283810\" aria-controls=\"collapse283810\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\">11. TUTORIAL - ESOLAR 3 B.E. - Inserimento Input &amp; Output<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse283810\" data-parent=\"#sp-ea-2838\" role=\"region\" aria-labelledby=\"ea-header-283810\"> <div class=\"ea-body\"><p><iframe src=\"https:\/\/www.youtube.com\/embed\/iuM7_R1-8aE\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-283811\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse283811\" aria-controls=\"collapse283811\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\">12. TUTORIAL - ESOLAR 3 B.E. - Gestione logiche<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse283811\" data-parent=\"#sp-ea-2838\" role=\"region\" aria-labelledby=\"ea-header-283811\"> <div class=\"ea-body\"><p><iframe src=\"https:\/\/www.youtube.com\/embed\/9YWfwVvb_T8\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p><\/div><\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5806566 e-con-full e-flex e-con e-child\" data-id=\"5806566\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c6236ec elementor-widget elementor-widget-text-editor\" data-id=\"c6236ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you still have questions, contact us:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7d9954 elementor-widget-mobile__width-inherit elementor-align-center elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-button\" data-id=\"d7d9954\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.sinapsitech.it\/en\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">We are here<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-c3840c2 e-con-full e-flex e-con e-parent\" data-id=\"c3840c2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5a4e526 e-con-full e-flex e-con e-child\" data-id=\"5a4e526\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76f5bfd elementor-widget elementor-widget-heading\" data-id=\"76f5bfd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Documents<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-f2df0bb e-con-full e-flex e-con e-child\" data-id=\"f2df0bb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-e34058c e-con-full e-flex e-con e-child\" data-id=\"e34058c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-399db23 elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"399db23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">For detailed information on each product and service, visit the corresponding section in our online shop.<br> Here you will find the complete documentation within the page of each article.<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b2b8e9 elementor-widget-mobile__width-inherit elementor-align-center elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-button\" data-id=\"9b2b8e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.sinapsi.store\/esolar\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Shop ESOLAR<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>ESOLAR support A collection of quick and precise answers to the most common questions about eSolar products and services. Whether you are new to this experience or are looking for specific information, here you will find everything you need to better understand the solutions we offer. FAQ ESOLAR 1. Come posso riallineare l\u2019orario del DataLogger?&hellip; <a class=\"more-link\" href=\"https:\/\/www.sinapsitech.it\/en\/esolar-support\/\">Continue reading <span class=\"screen-reader-text\">ESOLAR support<\/span><\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_eb_attr":"","footnotes":""},"class_list":["post-18588","page","type-page","status-publish","hentry","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ESOLAR support - Sinapsi Tech<\/title>\n<meta name=\"description\" content=\"Scopri supporto e assistenza per i prodotti eSolar: tutorial, FAQ, guide e link utili per massimizzare l&#039;uso di soluzioni eSolar.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sinapsitech.it\/en\/esolar-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ESOLAR support - Sinapsi Tech\" \/>\n<meta property=\"og:description\" content=\"Scopri supporto e assistenza per i prodotti eSolar: tutorial, FAQ, guide e link utili per massimizzare l&#039;uso di soluzioni eSolar.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sinapsitech.it\/en\/esolar-support\/\" \/>\n<meta property=\"og:site_name\" content=\"Sinapsi Tech\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/sinapsitech\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-04T13:38:51+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.sinapsitech.it\\\/en\\\/esolar-support\\\/\",\"url\":\"https:\\\/\\\/www.sinapsitech.it\\\/en\\\/esolar-support\\\/\",\"name\":\"ESOLAR support - 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